Yes. We use Stripe, the leader in online payments. Stripe uses tokenization, which means your payment details remain safe. We ensure that there is no access to sensitive information and that any transaction and cardholder information you enter is secure and cannot be tampered with.
We accept Pound Sterling only.
Please refer to our delivery page here.
Please refer to our delivery page here.
Please contact our Customer Service Team with your issue, order number and full name.
You will be asked to enter your discount or promotional code at the order confirmation stage, after you have entered your payment details. Please check that your code is still valid and note that these codes cannot be used in conjunction with other sales.
Please contact our Customer Service Team with your issue, order number and full name.
Unfortunately discount codes can only be used on full price items.
Please refer to our Returns Policy page here.
There is a newsletter box at the bottom of the screen, on which you can enter your email address. Alternatively you can select the option to be on the Tainted Lips newsletter when you sign up for your account.
Please contact our Customer Service Team with your issue, product and full name. We may be able to tell you when the product will be restocked or give you a date when it can be delivered.
We aim to ship all items within one working day of receiving them. When your order has been shipped, you will receive an email for confirmation of this.
We will send you a confirmation via email, when we have received your item so that we can issue your refund. If it has been over 10 working days, please Contact our Customer Service Team with your issue, order number and full name.
We are not a high street shop, and we are unable to accommodate product viewings or make sales transactions at the door under any circumstances. All public visits are by appointment only.
Please refer to our Returns Policy page here. Alternatively, please contact our Customer Service Team with your issue, order number and full name. We strive to sell quality items and we may choose to replace or refund the item.
We apologise, but we cannot accept returns that are not in their original condition. Please refer to our Returns Policy page here. If you have further issues, please contact our Customer Service Team with your issue, order number and full name.
Unfortunately you can only use one discount code at a time.
We cannot accept returns that are not in their original condition. Please refer to our Returns Policy page here. Please feel free to contact our Customer Service Team with your issue, order number and full name, if you feel the item was faulty.
All prices are correct at time of publication. We reserve the right to change, alter or amend any price at any time without notice. Should a product price decrease since an original purchase, contractually we are not obligated to refund the difference.